SHYFT AGENCY PTY LTD

Compliance & Clinical Responsibilities

Mandatory Conditions for Engaging Temporary and Permanent Staff

Last Updated: December 2025

1. Purpose of This Policy
2. Legal Responsibilities of the Clinic (PCBU Obligations)
2.1 Safe Work Environment
2.2 Safe Systems of Work
2.3 Psychosocial Hazard Management
2.4 Supervision & Direction
2.5 Incident Reporting & Risk Notification
3. Responsibilities of Shyft Agency
4. Safety Declaration & Pre-Placement Requirements
5. Verification, Screening & Right to Refuse Service
6. Psychosocial Safety Expectations for Shyft Staff
7. Acknowledgment of Obligations
8. Contact

1. Purpose of This Policy

This policy outlines the minimum Workplace Health and Safety (WHS) and psychosocial safety standards that all client clinics (“the Clinic”) must meet when engaging temporary or permanent staff (“Staff”) through Shyft Agency Pty Ltd (“Shyft”).

In accordance with the Work Health and Safety Act 2011 (NSW), associated Regulations, and the 2022 Psychosocial Hazard amendments issued by SafeWork NSW, all Clinics utilising labour-hire or temporary staffing services are legally required to ensure a safe, lawful, and compliant work environment.

This policy forms part of Shyft’s risk management and duty-of-care obligations as a provider of health industry labour-hire services.

2. Legal Responsibilities of the Clinic (PCBU Obligations)

By engaging Staff through Shyft, the Clinic acknowledges that it is the primary Person Conducting a Business or Undertaking (PCBU) and must comply with all applicable safety laws. This includes ensuring:

2.1 Safe Work Environment

The Clinic must provide a work environment that is free from foreseeable risks, including but not limited to:

- Unsafe or faulty equipment

- Inadequate workspace or poor layout

- Insufficient lighting or ventilation

- Infection control breaches

- Trip, slip, or chemical hazards

The Clinic must ensure all equipment is in safe working order and suitable for use by temporary Staff.

2.2 Safe Systems of Work

The Clinic must implement and maintain:

- Standard operating procedures

- Emergency evacuation protocols

- Infection control and sterilisation processes

- Reasonable workload and scheduling systems

- Orientation processes for new and temporary Staff

- Temporary Staff must be provided sufficient instruction, guidance, and supervision to perform their duties safely.

2.3 Psychosocial Hazard Management

In accordance with the WHS Regulation amendments (2022), Clinics must identify, eliminate, or minimise psychosocial hazards, including:

- Bullying

- Harassment

- Aggression (patient or staff)

- Discrimination

- Sexual harassment

- Excessive or unreasonable work demands

- Unsafe staffing ratios

- Poor communication or lack of support

- Isolation or exclusion of temporary Staff

The Clinic must have reasonable controls in place to prevent psychosocial harm.

2.4 Supervision & Direction

The Clinic is responsible for:

- Providing appropriate supervision to temporary Staff

- Ensuring Staff operate within their scope of practice

- Ensuring Staff are not directed to perform duties outside their competence

- Shyft is not responsible for clinical decisions or tasks delegated by the Clinic.

2.5 Incident Reporting & Risk Notification

The Clinic must:

- Notify Shyft immediately of any incident, injury, near-miss, hazard, or behavioural concern

- Provide accurate details regarding WHS risks or changes in workplace conditions

- Cooperate fully with any safety review or investigation

- Failure to report known risks may result in suspension of services.

3. Responsibilities of Shyft Agency

Shyft will:

- Supply suitably qualified and screened Staff

- Communicate essential placement requirements

- Support Staff in raising safety concerns

- Withdraw Staff from unsafe environments

- Conduct preliminary risk assessments

- Shyft assumes no liability for:

- Clinical outcomes

- Unsafe conditions within the Clinic

Incorrect or incomplete information provided by the Clinic

Incidents arising from psychosocial or physical hazards not disclosed to Shyft

The Clinic remains the primary duty-holder under WHS legislation.

4. Safety Declaration & Pre-Placement Requirements

Before Staff can be allocated to a Clinic, Shyft requires confirmation that:

The Clinic complies with all relevant WHS legislation and psychosocial hazard regulations.

Systems exist for reporting hazards, incidents, and concerns.

Temporary Staff will receive appropriate supervision and support.

The Clinic will provide accurate information regarding duties, equipment, and expectations.

The work environment is free from foreseeable risks to health and safety.

A mandatory acknowledgment checkbox is included within the Clinic Booking Form.
Submission of a booking constitutes formal acceptance of these requirements.