Commitment to Customer Success

At SHYFT Agency, customer success isn’t a department — it’s the centre of our entire operating system.
Every clinic, every dentist, every temp, every permanent placement… each one is supported with intention, clarity, and a level of care that only a boutique specialist can deliver.

When you work with SHYFT, your success isn’t an outcome we hope for — it’s a result we plan for.

In the dental world, success looks like:

Patients experiencing seamless care
Staff walking into shifts confident and prepared
Clinics running on time with minimal stress
Owners and practice managers knowing they’re supported
Teams feeling stable, respected, and never left guessing

SHYFT was built to protect all of that.

We don’t just send someone into your clinic.
We stabilise your workflow, support your culture, and help your business grow — one placement at a time.

How We Deliver Customer Success

1. Proactive, high-touch communication

We don’t wait until something becomes a problem. Clinics receive updates, confirmations, and honest insights before they need to ask.
Talent receives clear instructions, expectations, and support so they walk in prepared — always.

2. Boutique-level responsiveness

When clinics need help, we move fast.
SHYFT isn’t a big agency where calls get lost, deadlines slip, or “we’ll get back to you” is normal.
Your urgency becomes ours.

3. Tailored staffing for real clinical needs

Every clinic runs differently — workflow, systems, pace, personalities, expectations.
We take all of that into account when matching talent so your day runs smoother, not harder.

4. Deep industry understanding

With decades in the dental industry and experience at the top of my field, I understand the difference between an assistant who “can get by”…
and one who actually protects your chair time, patient flow, and profitability.

5. Feedback loops that drive constant improvement

After every placement, we follow up.
Not to tick a box — but to actually refine, adjust, and elevate your experience over time.

We don’t aim to be your quick fix.
We aim to be your competitive advantage.